Software systems / Product reliability / Applied AI

Whitepapers

Long-form arguments, evidence and practical operating models for systems people need to trust.

Published whitepapers

Applied AI / 24 August 2026 / 33 minute read

When AI Decides What Matters

AI assistants govern attention before a person makes a decision. This paper examines silent omissions, public evidence gaps and a practical way to test these systems.

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Work design / 1 July 2026 / 29 minute read

What Return to Office Removes

Remote work widened the lives compatible with engineering. This paper examines return-to-office mandates, lived experience engineering and the consequences of narrowing participation.

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Observability strategy / 1 May 2026 / 27 minute read

Observability Is a Decision System

Telemetry creates value when evidence reaches a person or system that can make a better decision, not when another dashboard is created.

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Customer reliability / 15 March 2026 / 26 minute read

Reliability Customers Can Use

Service health becomes a product surface when customers can use it to retry, fail over, pause work, communicate impact or wait.

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Observability economics / 1 October 2025 / 25 minute read

The Observability Tax

Telemetry volume can grow faster than decision value, increasing storage, query, engineering and cognitive costs.

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