Personal portfolio / US West Coast / Experience across multiple continents

Jason
Doyle

Reliability, observability and applied AI leadership.

For more than a decade, I have built, operated and led software and cloud systems at Big Tech scale.

Since 2025, I have also supported more than 100 leaders through private, one-to-one decision conversations.

Engineering leadership for systems people need to trust.

Big Tech scale Cloud platforms used by millions Incident and reliability leadership Applied AI adoption

01 / About

From writing software to leading reliability strategy.

My early work spanned software, test automation, data processing and telemetry across teams on multiple continents. That foundation taught me to understand a system before trying to lead it.

My work later moved into high-availability services, incident command, customer reliability, observability strategy and applied AI. I now work between architecture detail and executive decisions.

Build Operate Lead Advise
A person standing on a quiet forested beach on the US West Coast.
US West Coast Photo by Kirk Thornton

02 / Selected case notes

Three pieces of work that shaped how I lead.

Public-safe summaries based on real responsibilities and outcomes.

01

Incident leadership

Make time-to-resolution a leadership priority.

Led high-severity response across cloud services using structured command, telemetry-led diagnosis and disciplined follow-through.

Focus: faster recovery and clearer accountability.

02

Customer reliability

Turn internal signals into guidance customers can use.

Defined how service-level signals could become clear, customer-facing reliability information for enterprise organizations.

Focus: transparency, trust and better decisions.

03

Applied AI

Move AI from experimentation into operational use.

Led adoption across incident analysis, reliability reporting, decision support and customer communication readiness.

Focus: ownership, controls and measurable purpose.

03 / Working thesis

Observability is a decision system.

Telemetry matters when it changes a decision. Reliability matters when customers can understand it. AI matters when ownership remains clear.

AI can surface options. Leaders still own the judgment.

04 / Contact

Bring the decision that has resisted an easy answer.

For executives and engineering leaders, there is no fee, pitch or obligation. Please leave proprietary details out of the first email.

contact@jasondoyle.ie

Recruiters and hiring leaders can use the same address. A detailed career history is available on request.